Customer Testimonials
Their dedication to customer satisfaction is why I made Rallye my preferred dealership. RALLYE BMW had mastered customer service
Great I had a great experience with the dealership. The service team was professional, friendly, and efficient throughout the entire process. They kept me informed, answered all my questions, and made sure everything was taken care of in a timely manner. I really appreciate their excellent customer service and would highly recommend this dealership!
I have leased and purchased numerous vehicles for my wife and I for over 30 years and have consistently been pleased in every regard z enough so to have recommended friends to George Havier and Rallye.
I had my car for cooling system service and some other things. I was very disappointed to learn that my cooling system haz a leak and car had to stay extra days for checking where the leak is. I had many Lexus cars and I never had any problems Being that I come from Europe I wanted to have European car. And this was big disappoint for me with my car under 30 thousand miles. This put dout in my mind about BMW quality. This may have some dout about purchasing my next car.
I’m satisfied with the overall experience and appreciate their excellent customer service. Highly recommended!
Hospitable, everything is good I was very impressed with their excellent manners and hospitable ......
The best service dept.in the biz They care about their clients needs and aspire to be the best
Great customer service starting with Gabriel Hale Smooth transaction, detailed information and less hassle during the process
Clean facility Courteous staff Knowledgeable staff Patient Excellent customer service Accommodations made for children Respectful
Put it like this, Anthony Persaud is the reason we bought our new 2025 BMW X5 new from Rallye. Anthony is the reason we will buy our next BMW from Rallye. Thank you. Peter Lennon.
Great service. On time and cost was as expected. No surprises. Rallye Service is the best!
Less waiting time I just waited only 2 hours for the maintenance for my car.
We worked with Darren to get several cars and he was very knowledgeable about the models upcoming features timing of new deliveries and took the time to take us on a test drive on the new X5
Overall positive; wish I didn't have to work so hard to get Repairs covered, and I wish I didn't have to come back to get things fixed after the initial appointment, but all in all pretty happy. 4.5 out of five. Anthony definitely was a difference maker; he clearly worked hard to help me out and keep things moving forward
Professional, service oriented, and transparent on how quickly my car would be ready. Exceptional experience.
Very nice people. Sheronda is amazing and Joe was very attentive. The 540i is fabulous!
Extremely pleased with my salesperson Suada Deljanin and the entire transaction with Rallye. It was easy, efficient and a pleasant experience. Suada understood exactly what I needed and was very transparent about the numbers. Very happy with the new car as well!
Frank Trotta is the ABSOLUTE BEST !!! He takes great care of my family and myself as we all own cars purchased at Rallye BMW and Frank always goes above and beyond to make our service experience EXCEPTIONAL !!!!
Frank is awesome Frank knows how to really take care of your customers especially long time ones like myself and my family
Service and follow was great Got my car same day And was checked for other issues and found non
Chris was great. Attentive, organized, polite and funny. He made our experience seamless and pleasant
Awesome and utmost decency and professionalism Great service courteous staff Knowledge / credibility / excellent communication and nice loaners
Very professional and knowledgeable I was quite pleased with the service and would suggest it to others.
Horrible, negligent staff, will not take responsibility for damage Terrible experience and customer service. Will never buy or service another vehicle with them
The BMW dealership at Westbury treats their customers with timely and friendly service. I would recommend this dealership.
Service was terrible. took days to tell me what was wrong with car. Then it got repaired. Then was told yet something else was wrong with it. Then had to pay another $3 k. Then I called to lodge a complaint. Someone told me they would call right back. . Never heard from him again
This app is flawed because I did not select the individual it now wishes me to critique and it disabled the back option to preclude me from backing up to correct it. Also, it did not have my salesperson as a named option.
Very helpful and pleasant staff. Wish wait times could be shorter. Facilities are super clean and waiting area is great except that wait times are longer.
Staff is polite and accommodating. Scheduling appoints is easy and car loans are a huge help. Pleasure to work with the team
Good service excellent staff Way better then Huntington dealership they are THE WORST in long island
Customer for over 20 years and still one. So I'm happy. I did Love also the my salesman Javier
Excellent service overall. Highly recommended Very good customer service and care. Both sales and service are excellent departments
Great experience! Hopefully soon when i purchase another m2 from you guys i can get a discount ??
Chris Blanco handled my situation horribly. My car was misdiagnosed, it overheated on my way from just picking it up and he refused to tow me back to the branch without it costing me! I incurred more expensive than needed due to that misdiagnosis. He strung me along for months after promising to reimburse me for the unnecessary repairs that I made based on the misdiagnosis. I WILL NEVER RETURN TO WESTBURY BMW!!!
Amazing service and attention to customer realtions. Follows through with great promise and makes the experience very comfortable from beginning to end
Prices are inflated, you can go another bmw dealer and get much cheaper price. Xx
Always a great experience meeting all my needs by going above and beyond Customer satisfaction is always paramount there
You guys are very professional and courteous gave me a loaner car and your service department is excellent. Will highly recommend Rally
He is very smart and professional. A truly caring service rep and the reason I will Continue to service my car at Rallye.
Tracey was super helpful in assisting me. Really fast service & work. Will be coming back here again!
Brandon Tibbals is a wonderful service rep. I never want to use anyone else at Rallye BMW. He listens and is very accommodating to our needs.
The service center is a different story tho. I paid for my air conditioning to be cleaned or sterilized because of a horrible smell of urine coming from the vents EVERY TIME I turned it on all summer. In addition to that issue - if I put the temperature over 60 - the ac turns to heat (at 61 & over). This service was extremely expensive but necessary- even though I have had many Mercedes and ... Read More DealerRater - Oct 17, 2026
Brought car in for service. They say the do a whatever 21 point inspection. I get the car back the very thing I Brought the car in for wasn't fixed. Had to bring it back . They told me I need to change a part that didnt needed to be done. Ps never changed the part car is fine . Very disappointed have 4 BMWs won't get another from Ralley.
The work and time were done as promised. This is not the first time I've used rally B. MW and I am very happy with them.
Excellent in-person customer service Done ?? No further comments No further comments No further comments
Excellent in-person customer service Done ?? No further comments No further comments No further comments
Brandon was an exceptional service representative. Professional, personable. Highly recommend. Great experience facilitated by great service rep
Excellent so far.I had an issue with the cars software.They are quick to get me in for service
Great dealership. They do an excellent job with their clients. Rallye is a great dealership and care about their clients.
Extremely professional. I will always get BMW because of the service They don't try to cell you're than what you need.
My experience with the dealership has been great! Anthony Persaud is one of the best Customer Service Manager that I have encountered.
Very clean quick and professional dealership. They sent me a walk around video of my car to show what they have worked on and recommended what i should do next. Great job
Outstanding service at Rallye BMW! Frank Trotta was attentive, polite, and made sure all my questions were answered right from the start. The turnaround time was quick, and the quality of the work exceeded my expectations. My special appreciation goes to Frank for making the whole process seamless—it’s always a relief to find a team you can trust completely.
Angelo and especially Sharonda bent over backwards to put this deal together for me. I was basically done with rally BMW after I was misled on my last BMW about some written information that was provided to me that they did not honor. I was asked to speak to Sharonda from a friend and was told that she is a great person to deal with even though she is not a sales person. Just to clarify, Angelo was not part of the problem that I had with rally. He tried his best to rectify it to no avail. Sharonda‘s ... Read More DealerRater - Oct 14, 2026
Exceptional service and communication, I was always keep updated and had no surprises Brandon was outstanding, it was a pleasure working with him
Very responsive. Answered all my questions promptly. Very attentive. Explained everything. Made my dealer experience very easy.
Never an issue. Brandon is one of the reason I've been with Rallye so many years
Always excellent service and a friendly welcome. The quality of the repairs are always done perfectly.
I had my yearly service with NYS inspection,cost 2500. They charged me for inspection but to not do it
Great experience, the entire sales team made everything incredibly easy and fast. Would recommend to anyone looking to purchase a new or pre-owned BMW.
I cannot recommend Anthony Persaud and Felecea Spencer enough! They are truly my BMW service dream team! She makes scheduling seamless and always ensures my loaner vehicle is ready to go, while Anthony is consistently attentive, professional, and informative.
Anthony’s dedication was proven when my check engine light came on late in the afternoon right after a service. Even though Anthony was finishing his shift for the day, he immediately coordinated with the remaining management team and left detailed instructions. When I arrived an hour later close to closing time, the staff was already fully briefed and took care ... Read More DealerRater - Oct 11, 2026
The team was professional and courteous. They were timely, attentive and communicative. They were quick.
The team was professional and courteous. They were timely, attentive and communicative. They were quick.
Always a pleasure to have my X3 serviced at Rallye. People are professional, and always willing to provide service with a positive attitude.
Very helpful and accommodating. They explained the issues and what needed to be done .
Excellent service. Chris is a terrific salesperson. Always goes the extra mile to get us what we want or help in any way he can.
Perfect service Nice waiting area, clean bathroom and good coffee and snack Excellent customer service service
I have been a customer at Rallye BMW for many years. Excellent service as always. Highly recommend.
I worked with Dave Yavel. I do not know who Hasan Barakat is. Dave Yavel should get the credit. He was excellent
The service was amazing! I dropped off my car and got loaner right away. Mustafa walked me through the parts he need to fix the wheel issue and told me exact date to return to get my car. He is very patient and friendly explaining the technical checks he performed
very friendly and helpful. got everything done quickly. Kevin was very knowledgeable and very responsive.
Professional and personable staff Provided a seamless sales experience and attentive for my first service experience.
I come back because of the white glove service I receive. Frank Trotta and Chris Blanco are the best in the business
Terrible experience with service. Took my car on an unauthorized drive to a residential neighborhood, not close to the dealership. Told the service would be 2 hours, kept it for 3 days.
Kevin is very professional and very attentive to your needs. The location is modern and the service is fast. Highly recommend
Professional, on time and polite I enjoy going to Rallye as the service is always spot on. They make it a seamless experience
sales team Gabriel H was always helpful please check the service records for Papazis iX to see about service issues
I always have exceptional service when I go to Rallye BMW-Westurby, no complaints Rallye BMW-Westbury always provides me with exceptional customer service. They really care about the customers. My most recent visit was excellent from start to beginning. My car is functioning better, I was able to receive a loaner, the price paid was reasonable, and the communication was always great
Pushy on service, tried to get me for tires when they were still good, told me I need spark plugs, cabin filter, etc. this is not a good look for a high end car dealer
Easy and efficient They took me in promptly, gave me a loaner and when I returned the next day gave me my car back cleaned. Made everything easy
Excellent Brandon was amazing he got everything fixed and update me with everything. Thank you
The service was great. Everyone was very considerate and professional. I would highly recommend this particular dealership over others.
Good service. Mustafa did a nice job communicating status updates and everything got addressed as expected.
Tracey and everyone else were very helpful and made sure I received prompt service and explained everything.
Excellent experience Exceptional service from Anthony Takes the time to explain and inform you during the entire process 5 Stars
The process from start to finish was very smooth and transparent. They took care of all steps and I was in and out in short order
Always there when I need them. Excellent service and amazing people Consistently provides outstanding service
Angelo was wonderful as was the young lady who sat with me setting up the various features
Very professional, easy to talk to Very professional easy to talk to keep me updated on what was happening with the car
Very professional Very professional kept me posted on every transaction of the car being repaired and once the car was done, he text me and immediately to say your car is ready for pick up
Very knowledgeable and professional. He took care of me like he knows me for several years. Very warm reception and goodbye.
Excellent- especially Mustafa. He is conscientious , thorough , addressed my concerns and needs, and got back to me in a timely manor. He demonstrated the best customer service we have had at Rally since we leased this car. This is 2nd time we worked with him and we will request him again .
Very good I gave a 4 because when I set up the appointment and told the lady the things necessary to be done to the car, she forget to add the NYS inspection
Kevin, the Chinese-speaking consultant, helped me overcome the language barrier and kept me updated on the repair progress! As for the repair technician, I am very grateful to their supervisor, Mr. Pasquale Mattia, who patiently accompanied me on a test drive. Although my problem wasn't resolved and the rattling noise persisted, I was still very grateful to him. After the technician completed the repair, I discovered that an interior panel was installed incorrectly and was deformed. However, Kevin remained very helpful and communicated with me, and the vehicle was eventually sent back for repairs.
They got the annual service done in a timely manner while I waited. Good communication via texts.
Kevin greeted me, took down my information, and listened carefully to the services I needed to have done to my vehicle. He also informed me about other services that my vehicle needed. Kevin was very professional, respectful, and attentive throughout the entire process. I always mention to my family, friends, and neighbors how well I am treated at Rallye BMW. The excellent customer service I receive there is one of the reasons I continue to be a loyal customer.
They don't communicate well and don't follow up on details. Poor follow up the clients
Got my windshield repaired in the agreed upon time, loaner was great, happy with customer service!
Great communication Efficient work Friendly demeanor, helpful and explains everything in detail, answers any and all questions throughly
Kevin Guo, informed me of what I need was very respectful and listened to my concerns and delivered what was discussed. I highly recommend Kevin and Rallye BMW to all my friends and neighbors.
We use Darren as our Salesman he is consistently professional, very trustworthy and truly makes the experience pleasurable. We would Never try another dealership because of Darren.