great customer service! very efficient...the dealership has it all figured out. the whole experience was very easy...from scheduling, to pick-up. i am so please with rallye.
This is my 3rd BMW from Rallye and there has never been a problem with any of my cars prior, this time there was a brake issue on this one .... which became a non issue within one day and the excellent attention they gave my concerns and the performance of my car. Gianni Marini was my service adviser and he could not be more on top of the car and informed me of every step of what was transpiring throughout the 2 days in was in for repair. The service team wasn't completely happy with the way the first attempt to solve the problem was, so they resurfaced all the rotors, all new brake pads.. car drives like the first day I purchased it a year ago. I have dealt with another BMW dealership out east and there is no comparison to the attention to detail and the professionalism that you experience at Rallye . I live 60 miles away from Rallye, pass 2 BMW dealerships on my way there and still will only deal with Darren Thompson in sales and the Rallye service dept. Once again extremely happy with this dealership .. Thank you all.
Gianni in service was great and Joe Florio in Parts was amazing. They work well together and communication was seamless. Extremely happy with the overall experience. -Frank
Excellent service the staff was polite and gorgeousStaff is a polite though very cautious and it took care of me on the spot very little weight
Everybody at Rallye are always friendly and professional. The service is top rated. The waiting room in the service area is always clean and pleasant to wait. The entire dealership is very nice.
I cannot speak highly enough about Rallye BMW and the entire staff. Nico Rutella, my sales person, exceeded all my expectations in customer service, friendliness, professionalism and most important in securing me a great deal. I could not ask for anything more. My overall experience was excellence in all aspects!
the second time purchases, still excellent service as usual,friendly,professional,flexiable all the times,same always great buying experience, would highly recommend to all the bmw buyers.
Dealership was a pleasure to do business with. Salesman was knowledgeable about the car we wanted and gave us a great price without any of the usual back and forth negotiating.
Because my experience and the quality of work was Great,,Dennis walk me thru everything and explained everything in detail.Dennis made sure I had a loaner and the color car that I wanted