Customer Testimonials
Always professional and helpful. I always feel Anthony give good counsel on the care of our car.
Listed to all my concerns. Explained that some diagnostics for what I raised would not be covered under CPO warranty. Dealership completed complementary quick check and deemed no issues. They took care of my main issue with the coolant level and didn't charge me.
Both Angelo AND a genius said we would hear from them in a few days, nothing yet. Been a couple of weeks now. 2 days ago a nice young woman called, how are you liking car? I said I had a few questions, she said she would have a Genius call back. Nobody called.Other than that it was fine.
I have been a loyal customer of Rallye for a long time. This year I bought my Certified Pre Owned x7 from Rallye and they really outdid themselves with outstanding service, communication, and overall experience! I worked with Suada as my sales rep, Dan as the financial advice and Marisol as my genius. Not once did I feel pressured, or overwhelmed. Suada listened to my wants and needs and truly went above and beyond for me and making sure I was happy with my purchase. I could not recommend Suada and the whole team more! Truly the best!!!
Disappointing and frustrating Lack of communication Little to no communication provided which is unacceptable Little to no communication provided which is highly unacceptable
Service lights were still on dash after service and pickup. Had to drive back the next day to get it reset. Tires weren't inflated to recommended psi.
I like the service! Please bring back the movie passes for the theater nearby Rallye.
He is amazing, explain everything the car needed and he was very pleasant throughout Would always love to have him
It was a pleasure working with Anthony, he was very thorough and explained everything to me in detail.
It was a pleasure dealing with Chris, he's a keeper. He explained everything to me and was spot on when he told me how long it would take, so no waiting around, which is always good.
Very easy to work with, gave me my options and went through the lease program thoroughly. Very easy transaction!!
Unable to reach my tech engineer nor knew how long my service could be done
White glove service. I felt taken care of. The team worked well together. I loved the video of my car!
very quick and professional. Anthony was easy to work with and kept good communication during my visit.
The service at Rallye BMW is unmatched. Frank Trotta is very knowledgeable about the service needed and keeps you updated. He is very professional.
They didn't fill my washer fluid up and they didn't attach the filter properly as it rattled after I drove it out of the lot having returned the loaner. I had to go back get the loaner back and let them fix what was rattling. It was nice of the gentleman to drive my car back to my workplace and take the rental
Good and prompt services Loaner service was excellent New change very helpful Keep up the good work
Excellent responsiveness The service was great. Cosmo is a professional Would use them again Greatness
Working with Cosmo Laurino at Rallye BMW made the entire service process seamless and stress-free. From the moment I pulled into the service bay, Cosmo was professional, attentive, and straightforward about what needed to be done. He kept me updated throughout the appointment, clearly explained the technical recommendations without any unnecessary upselling, and made sure my vehicle was ready exactly when promised. If you bring your car to Rallye BMW in Westbury, ask for Cosmo—he delivers top-tier, reliable dealership service
This dealership is convenient to get to. So far, someone has been readily available to greet me as I pull into the garage. The staff has been friendly and courteous as well as swift with completing the customer process.
They do what they say and are good at it especially cosmo and dan in insurance
Bert, you have been incredibly helpful throughout the entire car-buying process, and I truly appreciate his patience, professionalism, and support! Thank you again! 🙏
Rental call manager was not communicating well and was not considerate Better rental coordination to suits your need
Anthony made this service visit very smooth - I told him exactly what I needed and the time frame I had and he executed everything accordingly.
My experience with Andy at Rallye BMW was the best I ever had. Customer for life.
Helpful and nice personality sales advisor. Explained new features and knew his stuff and upbeat
I went in for an oil change and an inspection and I was advised I needed to change the coolant and later it was recommended I also change the brake fluid. I did both and asked if a plug could be put in one of my tires. Was told they don't plug run flat tires. A good experience all and all.
I had an excellent experience with Frank, who serviced my BMW. He went above and beyond to make sure everything was taken care of and provided outstanding customer service. His professionalism, attention to detail, and willingness to go the extra mile truly made a difference. It s refreshing to work with someone who genuinely cares about their customers. Thank you, Frank, for making the entire experience such a positive one. You are a true asset to the team!
Horrible! Completely horrible experience. First, you tell me that a part that cost $8000 is not covered in my signed warranty. And after two weeks, when I decide to trade that car in for a different car, you call me and tell me that it is covered??? Get lost
Everything was excellent from start to finish. Frank's communication was perfect. Frank was easy to work with and was very responsive to all my questions
Anthony has been simply wonderful! This is my second time returning for service. He is very informative, through, and ensures that my issues are addressed with my vehicle. His customer service is impeccable and he will be the reason that I continue to travel from the South Bronx passing many other BMW dealerships to get my car serviced at Rallye! He is a true gem and I am happy you guys have him there. I almost traded the car after the horrible experience I had at BMW of Manhattan and he has turned it around. This is my first BMW ... Read More DealerRater - Nov 6, 2026
It was very professional and pleasant! Anthony and Alex were simply amazing, took great care of me and most importantly my car was fixed properly! I will definitely be returning for my service needs!
Was really disappointed with my service experience. Communication was very poor, I had to follow up multiple times for updates and even when I tried to escalate to a service manager the manager never contacted me. The service department’s internal processes got in the way of expeditiously resolving my issue.
I had an outstanding experience working with Bert Vargas at Rallye BMW, and I can’t recommend him highly enough. From the moment we started talking, Bert set a completely different tone than what most people expect at a dealership. He was extremely thorough without ever feeling pushy, answered every question I had (and some I hadn’t thought to ask yet) with clarity and patience, and made what could have been a stressful process feel smooth and genuinely easy.What really stood out was his communication. Bert was responsive, knowledgeable, and consistently focused on making sure I felt informed ... Read More DealerRater - Nov 6, 2026
Bert was a joy to work with -- we've worked with him through 2 leases and now one purchase; he is forthright and direct and delightful and very, very patient with us as we went back and forth a lot on our next steps. It's a little far out for us but we keep going back because of the personal relationship with Bert (who was actually recommended by a friend of ours who also leased from him). Wholeheartedly recommend him and if you're in the market for a BMW in the greater New York metro area take the ... Read More DealerRater - Nov 6, 2026
We just picked up our second BMW X5, and we couldn’t be happier with the experience thanks to Bert! We were looking for a very specific, rare combination—Tanzanite Blue exterior with an Ivory White interior. We reached out to Bert back in September, and he called us right back to let us know one coming off a lease would be arriving in November. He stayed on top of it every step of the way and made the whole process seamless. If you want a client advisor who truly listens and delivers, go see Bert!
Excellent!! Service, communication, understanding, and timeliness! Brandon and the Rallye Service department have a long standing consistency in managing expectations and making sure all my needs are met with the safety and maintenance of my car.
Great Experience, Excellent Customer Service, Suada Deljanin was amazing throughout the process . There was proper update and guidance step by step. She along with her team made everything very easy. Thanks,
Very professional Very professional, explained everything, very thorough, answered all questions, very courteous, kept me informed on all progress
Excellent customer service Drop off for recall. Turn around time is fast. The tech is knowledgeable and professional
Previously I was not happy with the service as I was literally getting ripped off by the service sales person. We won't get into that... but anyhow, this time I worked with my needs with Kevin and I was very happy with his level of honesty and professionalism. Also, compared to the previous time I came in, I received a very detailed video showing me exactly what was in need of repair and it helped me understand what I needed to do right away versus things I could still wait on spending money on. The experience saved me from ... Read More DealerRater - Nov 4, 2026
This dealership is the reason I did not purchase another bmw. Very poor customer experience.
I did reply to you and this is in addition to my last reply My cooling is not working again and I need help. Is my car a lemon? After my electronic package problems, cooling problems, what is next?
Impressive showroom very helpful staff and a great parts department! Just to end this one of the best dealerships been too
So professional, well-oiled machine! Great experience. Finished on time Great staff and waiting area for customers
Brandon Deady is the best as for Cosmo not for me Personally but Brandon makes me confident in your service department
5 Easy-to-use appointment set up, expectation management on time and cost was excellent. Exceeded expectations
Their dedication to customer satisfaction is why I made Rallye my preferred dealership. RALLYE BMW had mastered customer service
Great I had a great experience with the dealership. The service team was professional, friendly, and efficient throughout the entire process. They kept me informed, answered all my questions, and made sure everything was taken care of in a timely manner. I really appreciate their excellent customer service and would highly recommend this dealership!
I have leased and purchased numerous vehicles for my wife and I for over 30 years and have consistently been pleased in every regard z enough so to have recommended friends to George Havier and Rallye.
I had my car for cooling system service and some other things. I was very disappointed to learn that my cooling system haz a leak and car had to stay extra days for checking where the leak is. I had many Lexus cars and I never had any problems Being that I come from Europe I wanted to have European car. And this was big disappoint for me with my car under 30 thousand miles. This put dout in my mind about BMW quality. This may have some dout about purchasing my next car.
I’m satisfied with the overall experience and appreciate their excellent customer service. Highly recommended!
Hospitable, everything is good I was very impressed with their excellent manners and hospitable ......
The best service dept.in the biz They care about their clients needs and aspire to be the best
Great customer service starting with Gabriel Hale Smooth transaction, detailed information and less hassle during the process
Clean facility Courteous staff Knowledgeable staff Patient Excellent customer service Accommodations made for children Respectful
Put it like this, Anthony Persaud is the reason we bought our new 2025 BMW X5 new from Rallye. Anthony is the reason we will buy our next BMW from Rallye. Thank you. Peter Lennon.
Great service. On time and cost was as expected. No surprises. Rallye Service is the best!
Less waiting time I just waited only 2 hours for the maintenance for my car.
We worked with Darren to get several cars and he was very knowledgeable about the models upcoming features timing of new deliveries and took the time to take us on a test drive on the new X5
Overall positive; wish I didn't have to work so hard to get Repairs covered, and I wish I didn't have to come back to get things fixed after the initial appointment, but all in all pretty happy. 4.5 out of five. Anthony definitely was a difference maker; he clearly worked hard to help me out and keep things moving forward
Professional, service oriented, and transparent on how quickly my car would be ready. Exceptional experience.
Very nice people. Sheronda is amazing and Joe was very attentive. The 540i is fabulous!
Extremely pleased with my salesperson Suada Deljanin and the entire transaction with Rallye. It was easy, efficient and a pleasant experience. Suada understood exactly what I needed and was very transparent about the numbers. Very happy with the new car as well!
Frank Trotta is the ABSOLUTE BEST !!! He takes great care of my family and myself as we all own cars purchased at Rallye BMW and Frank always goes above and beyond to make our service experience EXCEPTIONAL !!!!
Frank is awesome Frank knows how to really take care of your customers especially long time ones like myself and my family
Service and follow was great Got my car same day And was checked for other issues and found non
Chris was great. Attentive, organized, polite and funny. He made our experience seamless and pleasant
Awesome and utmost decency and professionalism Great service courteous staff Knowledge / credibility / excellent communication and nice loaners
Very professional and knowledgeable I was quite pleased with the service and would suggest it to others.
The BMW dealership at Westbury treats their customers with timely and friendly service. I would recommend this dealership.
Service was terrible. took days to tell me what was wrong with car. Then it got repaired. Then was told yet something else was wrong with it. Then had to pay another $3 k. Then I called to lodge a complaint. Someone told me they would call right back. . Never heard from him again
This app is flawed because I did not select the individual it now wishes me to critique and it disabled the back option to preclude me from backing up to correct it. Also, it did not have my salesperson as a named option.
Very helpful and pleasant staff. Wish wait times could be shorter. Facilities are super clean and waiting area is great except that wait times are longer.
Staff is polite and accommodating. Scheduling appoints is easy and car loans are a huge help. Pleasure to work with the team
Good service excellent staff Way better then Huntington dealership they are THE WORST in long island
Customer for over 20 years and still one. So I'm happy. I did Love also the my salesman Javier
Excellent service overall. Highly recommended Very good customer service and care. Both sales and service are excellent departments
Great experience! Hopefully soon when i purchase another m2 from you guys i can get a discount ??
Chris Blanco handled my situation horribly. My car was misdiagnosed, it overheated on my way from just picking it up and he refused to tow me back to the branch without it costing me! I incurred more expensive than needed due to that misdiagnosis. He strung me along for months after promising to reimburse me for the unnecessary repairs that I made based on the misdiagnosis. I WILL NEVER RETURN TO WESTBURY BMW!!!
Amazing service and attention to customer realtions. Follows through with great promise and makes the experience very comfortable from beginning to end
Prices are inflated, you can go another bmw dealer and get much cheaper price. Xx
Always a great experience meeting all my needs by going above and beyond Customer satisfaction is always paramount there
You guys are very professional and courteous gave me a loaner car and your service department is excellent. Will highly recommend Rally
He is very smart and professional. A truly caring service rep and the reason I will Continue to service my car at Rallye.
Tracey was super helpful in assisting me. Really fast service & work. Will be coming back here again!
Brandon Tibbals is a wonderful service rep. I never want to use anyone else at Rallye BMW. He listens and is very accommodating to our needs.
The service center is a different story tho. I paid for my air conditioning to be cleaned or sterilized because of a horrible smell of urine coming from the vents EVERY TIME I turned it on all summer. In addition to that issue - if I put the temperature over 60 - the ac turns to heat (at 61 & over). This service was extremely expensive but necessary- even though I have had many Mercedes and ... Read More DealerRater - Oct 17, 2026
Brought car in for service. They say the do a whatever 21 point inspection. I get the car back the very thing I Brought the car in for wasn't fixed. Had to bring it back . They told me I need to change a part that didnt needed to be done. Ps never changed the part car is fine . Very disappointed have 4 BMWs won't get another from Ralley.
The work and time were done as promised. This is not the first time I've used rally B. MW and I am very happy with them.
Excellent in-person customer service Done ?? No further comments No further comments No further comments
Excellent in-person customer service Done ?? No further comments No further comments No further comments
Brandon was an exceptional service representative. Professional, personable. Highly recommend. Great experience facilitated by great service rep
Excellent so far.I had an issue with the cars software.They are quick to get me in for service
Great dealership. They do an excellent job with their clients. Rallye is a great dealership and care about their clients.
Extremely professional. I will always get BMW because of the service They don't try to cell you're than what you need.
My experience with the dealership has been great! Anthony Persaud is one of the best Customer Service Manager that I have encountered.
Very clean quick and professional dealership. They sent me a walk around video of my car to show what they have worked on and recommended what i should do next. Great job
Outstanding service at Rallye BMW! Frank Trotta was attentive, polite, and made sure all my questions were answered right from the start. The turnaround time was quick, and the quality of the work exceeded my expectations. My special appreciation goes to Frank for making the whole process seamless—it’s always a relief to find a team you can trust completely.
Angelo and especially Sharonda bent over backwards to put this deal together for me. I was basically done with rally BMW after I was misled on my last BMW about some written information that was provided to me that they did not honor. I was asked to speak to Sharonda from a friend and was told that she is a great person to deal with even though she is not a sales person. Just to clarify, Angelo was not part of the problem that I had with rally. He tried his best to rectify it to no avail. Sharonda‘s ... Read More DealerRater - Oct 14, 2026
Exceptional service and communication, I was always keep updated and had no surprises Brandon was outstanding, it was a pleasure working with him