Customer Testimonials
Larry was very helpful and responsive. he stayed late to complete the sale - - thank you
Christopher is attentive and consistently goes above and beyond the call to tackle any and all of my issues
Extremely helpful and knowledgeable about all the features of my new car and made turning in my lease seamless.
He always responds to me and reaches out to me for updates. Has my car ready when he said it would be ready. Always extremely nice and friendly. He acts like he cares. Always a great experience with Brandon!
It was a great experience from first call to driving away with the new car
As always RallyeBMW continued to rock. With most recent oil change and recall service completed with usual great RallyeBMW service; and lastly with Senior Service Advisor Carol with exceptional service and client-service. RallyeBMW rocks!
Kind and professional Since you ask for more words, I can tell you the kind and professional is very high. Praise That pretty much says it all, when you are dealing the subject, you don't know much about. Brendan is wonderful, I would tell the management that you should institute a Veteran discount that would be nice ??
I had an excellent experience working with Nick Soldo at Rallye BMW and would highly recommend him. Nick was direct, straightforward, honest, and easy to work with throughout the entire process. He did not pressure us or give us the typical runaround that can sometimes happen when dealing with cars — he was clear, professional, and responsive.
What impressed us most was how Nick handled things when we had an issue with service. Instead of disappearing after the sale, he stepped in, advocated for us, and truly went to bat to help get the situation addressed. That kind of follow-through says ... Read More DealerRater - Jun 28, 2026
From start to finish everything done well and the coffee was good too. What a great machine in the lounge.
He was very helpful He did an excellent job he get me what I want he been very helpful and provide me with the best service
So very pleased with the service. A/C worked perfectly after the service ?? ???? ????
Their service is really good . They always keep us updated and make sure everything is taken care of.
Our experience was super from start to finish. Our salesman, Eric Flack was awesome. He methodically went over all of the car specs with us which ensured that we built and purchased the car we wanted. His knowledge was impressive, and his demeanor was both professional and caring. And Bobby made the final steps of the process easy and understandable.
They performed the necessary servicing as promised. Gave me a loaner and got the work done .
Larry and Suada were amazing and thorough. I was very grateful for everything they did and all of their assistance. They both are huge assets to their company and dealer. Amazing job from both.
Cosmo is kind and efficient and not overly pushy like some helpers. He called me when the car was finished ahead of its estimated time.
I was very disappointed with the customer service. Please see my email that I sent to Mr. Bert Vargas.
Excellent service. I won’t take my cars, plural, anywhere else. Carol Munoz is the absolute best! She works with you. Explains everything clearly.
This is by far the best hassle free and most pleasant car shopping experience I’ve ever had. These guys are true professionals and will look out for your best interest. My Rep Keith Lindsay went above and beyond for me. He’s a one of a kind and is an outstanding representation of what it means to operate at an incredible high level. I highly recommend them.
As I've previously suggested: any appointments made for non-mechanic functions should be streamlined. Oil change/state inspection etc can be done by anybody in a few minutes so those services should be separated from specialized work needing a technician. Customers should be out no more than 30 minutes after appointment start time for those services.
I can always count on Ralley! Top Shelf Service They go out of their way to make you happy!
Very responsive, courteous and were very knowledgeable on servicing my car. It was a pleasure.
Very professional and easy to work with Anthony Persaud and shop foreman Pasquale Madia. They took time with extended road test to find exactly the issue with the car and fixed it.
Responsive, great communication, reliable and good quality customer service. The team is knowledgeable and approachable.
2 problems took 4 trips to fix, no communication, no response after texting or calling.
Anthony was extremely helpful and informative He called/texted me and established good communication I'd definitely go back if needed
I had an issue with seat massager and it got stuck. They were able to fix and very quickly
Everything was perfect, from the initial order to the delivery. Worked with Sales Consultant Eric Flack to build my M440i convertible which was seamless, even with a last minute change I requested which Eric setup with no pushback. Also worked with the Business Mgr Dan Turin who was outstanding , no pressure just explained the financials and listened to my feedback resulting in a quick and perfect experience. Additionally the BMW Genius Suada efficiently performed a thorough review of my cars capabilities before I drove off the lot. If you are looking to purchase a BMW you should absolutely come ... Read More DealerRater - Jun 22, 2026
Very courteous and professional! Gave me all the information I needed and more to choose the right vehicle and financing my family needed. I came in from Brooklyn because they had the inventory to see and select from. I'd recommend them to friends, family and neighbors. I had follow up questions about the technology and was able to get a rep over the last couple weeks to speak with as we learn the latest too! Rallye is a great choice!
Asked for the car to be road tested for tire road noise and it wasn't. Asked for the tire to be balanced and it wasn't. Had to bring the car back to get it done. Left tire still makes road noise.
Larry is the best and the dealership gives great service. Larry is the best and the dealership gives great service. The staff is attentive and knowledgeable. Great customer service.
Dealership refused to honor my tire and rim coverage (sold to me by BMW upon purchase of my vehicle). Was told to pay out of pocket and make a claim myself if I wanted service for that vehicle
Fast friendly service Processed quickly upon arrival, service performed quick since I was waiting - everything was great
It's a nice place,also nice and friendly people. It's a nice and busy place,the people there are nice and friendly,I recommend it!
Completed repair quickly and update me during the process. Thank you so much to the entire service team for the fast turnaround and exceptional work on my vehicle
He lied about the repairs I needed Trying to charge me just under 5000 that I didn't need
Perfect - like it should be This dealership always gives the experience you look for.
Rallye bmw is well organized dealership. We have three cars maintenance there Rally bmw is much better then other bmw dealership in NY area
Has deteriorated in the past couple of years. I am sorry, I think I have said a quite a lot.
Service department is top notch Courteous at all times Service was done quickly and thouroughly
Dylan Diaz was exceptional to work with throughout the entire process. His communication was always prompt, and he consistently followed up to keep us informed every step of the way. He made the car buying process, which can often be a stressful experience feel seamless, straightforward, and easy.
Always satisfying Rally represents everything that the BMW brand promises. Complete an ultimate satisfaction. I have continually recommended BMW to family and friends.
No proper due diligence done to diagnose or follow up on the issue the car was brought in for. The 'oh they checked and didn't' find anything wrong' demonstrates lacking interest in having a satisfied customer.
Service is amazing at rally BMW Anthony is a great service advisor who understands what you need and always explains to the detail. What services need to get done
The facility is well kept and clean. My service appointment was on time and a quick delivery. Waiting area is clean and has ample seats.
Chris was amazing and took care of everything and kept me informed Amazing work great to deal with...
Responds quickly to calls. Courteous. Eager to please. Honest and follows through as promised. Clean and tasteful
We did a trade in toward a new car and all was handled flawlessly with Bert Vargas and the team at Rally BMW
Purchasing my 2027 BMW M4 Competition xDrive from Rallye BMW was, without question, the best car-buying experience I have ever had.
I have owned multiple BMWs over the years and have worked with several BMW dealerships, but none have provided the level of communication, professionalism, and personal attention that I received from the team at Rallye BMW.
The journey began back in January when I ordered my dream car, and after months of anticipation, I finally took delivery this past Saturday. I had wanted an M4 for several years and was determined to get exactly what I wanted. In fact, I ... Read More DealerRater - Jun 15, 2026
Highly recommend rally BMW also Anthony persaud was excellent. Highly professional and worked with me every step of the way
Top Shelf I have high phrase for the job that Cosmo did by not only getting the car in, but making sure I had a vehicle for the weekend.
Helpful and understanding staff. Always courteous. Brendan Deadly spends time understanding the concerns and always follows up.
Very knowledgeable and accommodating staff. Service manager Brendan discussed all the concerns with me and made sure they were all addressed. Dealership makes sure that there customers have a comfortable experience
Ralleye BMW has professional, knowledgeable and courteous staff. Communication is excellent. Service staff are great. The facility is clean.
Rallye is the best in every aspect. I also must rave about Carol Muniz, her efficiency and attention to detail definitely exceeds in the sense of confidence in dealing with Rallye. I have been a client of Rallye for many years, and compared them to another dealer which was terrible and totally incompetent. I will remain a Rallye client forever.
No great Rallye experience this time! I was losing air in one tire, and I have wheel and tire insurance. I waited 3 hours for my car. When I asked if I could get it sooner as I had to be in New Jersey for my grandkids, I got "do the math, we have a lot of cars" When I received my car back, the tire light had not been reset. The alert said that it couldn't recognize my tires. I had to pull over and after spending 15 minutes working the menu, it turns out the tech listed ... Read More DealerRater - Jun 13, 2026
Eric was very helpful, we needed to verify my military service and he took the time to go through several steps, and we found my identifier to verify my service. Always a gentleman on the phone and pleasant to deal with in general.
I love the Rallye experience. Always feel like I’m receiving the VIP treatment. Tracey was exceptional. Provided excellent customer service from start to finish. Made certain I was in good hands!
I explained my issues to two managers and I posted on google what occurred.. no one wanted to accept that they made a mistake nor apologize for it either ..basically I was being forced to change an already brand new strut for 5,000 when a strut wasn't needed .. I was directed to take the repair elsewhere and all that was needed was a new wire harness that costs $60.00. That's not good business nor is it good customer service to try to rip people off.
I am extremely dissatisfied with Rallye BMW’s handling of my March 30–31, 2026 service visit. Rallye BMW reached an outside-influence / non-warranty conclusion without providing a complete and reviewable diagnostic explanation. There was also a significant unexplained discrepancy between the BMW/MyKaarma pricing sent to my phone and the final invoice. After I raised post-service inquiries, I received no communication at all from Rallye BMW regarding those inquiries — no written response, no acknowledgment of receipt, and no phone call. Rallye BMW later represented to BMW North America that communication had been established with me, which is inconsistent with my actual communication record.
Completely satisfied. No I don't have anything else to say that's Carol is professional Excellent
Fast service The whole experience was smooth and fast. Staff was helpful and knowledgeable Very satisfied
The team is always professional and helpful. Service is impeccable, this is one of the reasons I continue to purchase my vehicles from Rallye.
Awesome dealership. Brandon Deady is was my service advisor, he was great. Everything went smoothly
Everyone was very polite. Everything was explained to me in a manner that I understand perfectly well. The environment was very calm and relaxing. I enjoyed my time at Rallies. Thank you
Very helpful and accommodating Repairs and service is done in expected time Will be back for service
Frank was fantastic. Handled my issues very well and was great to work with on the diagnostics and the repairs.
They are professional and care about each customers, which I think is great They are professional and care about each customers, which that's what I like that they handle with care. Less worry for me.
The procedure of dropping off my car and getting my loaner was seemless Pleasant experience
Everything went exactly way. Frank said it would be. Everything went the way. Frank said it would be waiting was not long. Staff was friendly atmosphere was clean.
Everything went exactly way. Frank said it would be. Everything went the way. Frank said it would be waiting was not long. Staff was friendly atmosphere was clean.
Mustafa is a major asset to this company he helped from start to finish this man should be rewarded Thank you and see you next time
Very professional and good client service I thought the overall experience from search to sign to driving away went great
Very professional and good client service I thought the overall experience from search to sign to driving away went great
All made very simple Everything was done as I would expect it to be done.
Rallye did everything that was required and requested. Anthony made sure that my car was ready when I requested. Good communication, too!
They are so beautiful and friendly also they doing the best Thank you Anthony shells
Great service, totally professional team. Seamless transition to loaner car. Excellent communication while car getting serviced
My experience was just what I am used to and it’s great to know Rally delivers this type of service. From the loaner car program to the minister vice performed.
Anthony Persaud was efficient and actually saved me money with warranties I didn’t know I had. It was the best service appt I’ve ever had. Thank you Mr. Persaud!
Tracey knows his work very well and he makes you very comfortable. I am very pleased to be working with Tracey, he keeps you informed about what's happening with your vehicle every step.
Professional, courtesy, excellent service Provided repair options and didn't push you to purchase. I got a good deal on oil change
Service was complete and efficient and the representative was pleasant and attentive. I had a good experience, which i appreciated.
Welcoming and helpful staff. Welcoming environment and courteous staff. Always go above and beyond to accommodate my needs.
It could work with people better at times how ever our service advisor was great
Attentive staff Good service and a outstanding facility Customer waiting area clean and comfortable. Loaner cars always available
I didn’t expect to receive such excellent service on Saturday ,which made me feel really good
Professional, organized, efficient, friendly folks who made the process as easy as can be for a first time buyer
Best dealer ever. Nice representatives. Lovely place. Very helpful. Treat people as equal and importantly
Tracey was very helpful throughout my entire service process. The team at Rallye BMW is always ready to help. My car was dropped off and taken care of in a timely manner. Car was washed cleaned and all my lights were reset. THANK YOU!
He’s very kind to people about others with their situation and is a good guy. Keep up the good work.
Joe made this process extremely seamless and easy. Would highly recommend working with him and Rallye
I love that they were very transparent And I appreciate the updates Anthony Shield went above and beyond with the service
George was excellent to deal with and service was great George made whole process getting car repaired excellent
Joe is an extremely good representative for your BMW store. He’s extremely patient. Uses his words carefully. He did his best to make us feel comfortable with our lease. He did everything in his power to get us the best deal. I went far and above the bar we usually see from car salesman. I think he has a great career ahead of him and a great representative for your company.
Joe and the team at Rallye are the best. Everything was organized and efficient. Will come back when it’s time to do my next purchase.
Best car dealership I've ever used! The customer service is top notch and Gabe Hale is the reason my loyalty is to Rallye BMW
Frank was very helpful from start to finish, kept me up to date on my vehicle throughout the entire service process. He professionally explained all needed recommendations thoroughly and was able to help me understand what is most needed and what can wait. Very trustful crew at Rallye BMW thank you Frank
Was an easy drop off and picked my car up the next day. Supplied loaner
They take care of you and are very knowledgeable and will go above and beyond