Customer Testimonials
Responsive, informative and well communicated. Anthony is professional, he knows his job and is willing to help. However dealership as a whole I found some weak links lately. My car is only over a year new, so I didn’t need much services. Sometimes the answering agent didn’t seem to know or try to find the answers. And I wonder why it’s getting harder to get a loaner car when my own vehicle is being worked on.
Very accommodating to my needs. Trading in vehicle went smoothly. Excellent customer service. Would recommend
Frank was great to deal with. Made service experience easy Very good experience at Rallye
Excellent dealership They are geared toward making sure everything is good for the customer Always
Good service straight to the point..Wait wasn't too long at all Id recommend Ralleye service to all Bmw owners
Tracey made the experience great Tracey Bolden provided excellent service. He was courteous, informative and went the extra mile to ensure the service experience was top notch.
Service rep was very polite and courteous and kept me fully informed during the service process. He is a valuable asset to Rallye!
Brandon was extremely helpful. Kept me posted with updates from the moment I brought the car in and during the service period. Very happy with the great customer service.
Andy Fequiere is top notch. Exceptionally responsive. Always pleasant. No pressure. Great to deal with.
Darren is patient, kind and knows his inventory. He is very amenable to searching for exactly what you want in a car and will also show you everything he’s got in his own inventory. This is our fourth leased car with Darren. He makes the process easy but we feel we leave with the best car!!!
Absolutely fantastic, super easy to schedule appointment. And repair was way quicker than I expected
Excellent! Very happy with the service I received. Everyone was so nice and helpful and responsive
The Dealership and their representatives were great they got me in an out in a timely manner and inspected my car and made recommendations as to what it needed.
Great service ! Very easy to work with and helpful Everything went well and fast ! Would definitely go back
They were able to take care of the windshield replacement after 2 failed attempts at Safelite. They provided me with a loaner and got the job done in 2 days
Outstanding dealership in every way. Unbelievably courteous and outstanding service department clearly a wonderful salesforce. Truly the best on Long Island, New York.
I love how the service manager Bret goes above and beyond to resolve my issues however, I have a horrible service advisor that could never answer my questions, fails to inform what is wrong with my vehicle. I have to wait to get the final write up and read for myself what is wrong. Nevertheless he never returns phone calls nor does he respond to emails. I received partial responses. This would be one of the only reasons I wouldn’t recommend this dealership, poor service to an extent. It’s hard to say at first I could’ve looked ... Read More DealerRater - Sep 24, 2026
Accommodating and courteous Always looking to provide the best customer service. And the best snacks
Service is good with attention to customer care Service was good with attention to customer needs
Anthony Shields and Tom in the drive, made the experience pleasant Anthony Shields, my service advisor Tom and the service drive has made my experience outstanding along with Micheal Kozlow apartment parts manager
Salesperson was very helpful and professional in picking up a car according to our needs.
I've been going to Rallye for over 20 years it's the best service. I live near other BMW places i travel further to Rallye because the people and service. They deserve higher than 5.
Frank kept me totally informed about my vehicle’s progress.. Called me several times,,as he promised.
Rallye provides excellent customer service and they always ensure my needs are met when I bring in my BMW. I appreciate the communication and follow up too.
I was originally told to get a loaner When Frank Trotta saw the problem, he said he could expedite the repair and that I could wait for it
Great experience knowledgeable staff! I love the facilities and how the staff works seamlessly together as one unit
Seamless experience, we done. It is a very impressive facility and I was treated very well
The best there is! Came into the dealership looking for an m5 , left with an m5 and a brother! He worked so hard and helped me so much! Thank you for everything!
No I've had pretty good service experiences with the department over the years. Looking forward to a continued service relationship.
Very professional, good service quality. Will come back for next service , more good experience with Rally BMW
Tremendous professiinalism from the receptionist through rhe whole process. Looking forward to rhe next interaction.
I was disappointed, I was waiting for the service and after a bit more than two hours I received the car unwashed. I mentioned it,I had to wait another 25 minutes to get the car washed.
Chris was able to help me with my car repairs and get me back on the road ASAP
From the moment I arrive and Frank Trotta meets me, I know I am in excellent hands. He makes sure all my questions are answered and always follows up. The service I receive at this BMW is next to none.
Our experience with Rallye BMW has been extremely disappointing. We took delivery of a new leased BMW on August 10, and almost immediately began having recurring connectivity/CarPlay problems affecting multiple phones. BMW was already aware of similar issues through a service bulletin issued before we leased the vehicle, yet we have been bounced between sales and service without anyone taking clear responsibility or providing a permanent solution. The problem does not occur in other BMWs we’ve driven, including the loaner. After leasing a brand-new vehicle, we should not be dealing with an unresolved known defect and repeated temporary fixes.
I felt well taken care of. The service was excellent The service agent was cheerful, polite and prompt
I felt well taken care of. The service was excellent The service agent was cheerful, polite and prompt
Unbelievable customer service from Nectarios!This is my first BMW and he made the buying experience seamless from beginning to end ! He was patient and kind and knowledable with all my questions and concerns and I know I made the right choice with my X1 because of him.
I received excellent service from Andy Fequiere throughout the entire process.. he was very knowledgeable, answered all my questions, and was understanding. It was the best car dealership sales experience I have had. Andy was a pro and so was Marisol who walked us through the set up of the set up and dashboard / My BMW app system
Keith was a pleasure to deal with. Car came in quicker than was anticipated and the day of delivery was seamless. All options were available and the tech person spent all the time I needed to learn how to use the many functions the car has. If you in the market for a car go see Keith.
Great service no complaints and very fast speedy work done to my car thank you
Great service center - Anthony was knowledgeable, professional and attentive. My service was on-time and thorough. I appreciated the car service. and car wash!
Brandon is amazing. Helped me through every process. Explained everything to me and kept me updated. Amazing experience.
First-rate personnel, products, service, premises and location. The Genius Bar is a wonderful, much-needed asset with modern high-tech cars. A pleasure to deal with this dealership.
They work hard to achieve great customer satisfaction and respond promptly to questions and concerns.
Rallye BMW is focused on meeting the needs of my car and consistently treating me as more than a customer. When I arrive I feel I am amongst friends! I am proud the be a loyal customer since 2004!!!!!!!
Absolutely the best dealership. Anthony always goes above and beyond! Anthony true professional and always have a great experience coming to the dealership.
Everything was great, and everything ran smooth. Exactly. How they said it would be. All the Service Center representantes up. Very polite.
Everything was great, and everything ran smooth. Exactly. How they said it would be. All the Service Center representantes up. Very polite.
The staff were very polite and attentive. They called me in a timely manner to explain the issues with my vehicle and gave me a clean loaner to use while repairs were made
They make me feel important. Everyone is so nice and kind. They are very professional.
They make me feel important. Everyone is so nice and kind. They are very professional.
Tracey Bolden did a great job keeping me informed about my vehicle.. He was very professional..
Tracey Bolden did a great job keeping me informed about my vehicle.. He was very professional..
Very accommodating. And helpful when assistance was needed. Even after we paid in full. lol.
Great service great follow up great staff! Their attention to detail is fantastic great dealership
Good Loaner car service was good and Cosmo was professional The wait was not too bad.
Dylan was incredibly helpful and accessible throughout the entire process. I had a very positive experience of all.
The updates throughout the day kept me completely in the loop regarding timeline and costs—no unexpected surprises.
Prompt excellent service was pleasant and nice to deal with overall nice experience was had by me
I was rushed, I still have the engine light on after the service and in addition to all that I have tire insurance which was never addressed. I felt like the service was not on par this time.
Experience was great though my service reminder was not reset on the car had to figure that out myself.
He was able to help me get the service I needed done in a timely manner
Quick & easy They did a wonderful job the experience was quick and easy and they took into account my availability and when I could return the loaner. Loaner process was very simple and helpful allowed me to continue on my day.
Needs improvement on customer service and warranty repairs I was told defective front brake rotors (grinding front brakes) not covered in the warranty at 15,000 miles (2025 x1). The pads still good but getting damaged due to rotors developed grooves in them, warped.
I have 530 model. I am not happy with response time from the service department. I left 3 messages, earliest is 48 hours old. Not response so far. The least they can do is respond. And service prices are way inflated !
Everything went very smoothly and I was pleased with the outcome. Rallye BMW is a great place to take your car for service
Professional, efficient, responsive and friendly Chris was a real pleasure to work with. He was attentive, professional and he went the extra mile to get me the vehicle that I wanted in a timely fashion
Me and my wife went looking for a car at Rallye BMW and we both agree this was the most pleasant buying experience we have ever had . From the moment we walked in we were treated with smile and professionalism from everyone at the dealership. Bert made the buying process quick and easy and was very transparent on the whole buying process. We bother definitely recommend this dealership to anyone looking a for BMW.
I had a great experience buying my BMW. From start to finish Bert made the entire process incredible easy and stress free. They kept me informed throughout the process to the point that I was able to see the ship carrying my BMW from Germany to the US Thanks again for all the help and for make the experience of buying my first BMW so enjoyable
The dealership was easy to deal with.Sueda could not have been more helpful.I will recommend the dealership to my friends and colleagues.
Staff was polite and helpful but the front end of my car has been rattling ever since I had it serviced.
Anthony made my experience exceptional from start to finish. He was professional, responsive, and kept me informed throughout the entire process. His attention to detail and genuine commitment to customer service truly stood out. He is the reason I continue to have such a positive experience with BMW service.
They are always available when I need service and I feel like I am getting white glove service.
Very professional and honest I always use Rallye for all my servicing of my BMW
The usual top-tier service, as one would expect from the Rallye Team. The best!
Had some issues and concerns, was taken serious by Mr. Tibbals as always and he helped me with my vehicles concerns
Gabe provided the highest level of service with professionalism and empathy after our car was stolen when we needed a replacement vehicle. He was able to offer payment of our rental vehicle after insurance wouldn't anymore until the dealership received the title and was able to transfer/deliver the CPO x5 we purchased.
Good service. Timely delivery of my vehicle. Nice communication. Good environment. Nice staff. Received good details with video about the performed work
Anthony is always very helpful and pays attention to detail. Good experience with him and the dealership
Quick, fast, and efficient. Kept me updated every step of the way. Highly recommend Rallye BMW.
Nick was fantastic to work with throughout the entire BMW buying process. He was professional, responsive, straightforward, and genuinely focused on making the experience as smooth as possible. I really appreciated his willingness to answer questions and work with me without any pressure. Great experience overall, and I would definitely recommend Nick and the team.
He is very personable and provided all the necessary information in clear and simple manner
Frank was extremely helpful and transparent Frank was not trying to oversell any product of service and seem to have my best interest at heart.
I have been a client of this dealership for more than twenty years. The people I interact with are professional, helpful and courteous. I fully trust their advice and recommendations.
Some of my emails do not receive a timely response. I wish the communication was better. Some of my emails do not receive a timely response.
The Rallye experience was great! My visit was encouraging Tom Chen et al were very professional. I have since recommended a potential BMW owner.
Kevin was so helpful. I would ask for him again when I need my car maintained.
The service and parts department are the best in NY and I only recommend buying and servicing at Rallye BMW to everyone I know.
Great service very fast and professional, answered all my questions, made the process very easy
We have been working with Bert Vargas at Rallye BMW for several years and several cars. Last week we leased a new 2027 531i. The experience with Bert and Sharonda, the finance manager made the acquisition pleasant and easy. No nonsense no haggling Bert and Rallye put the customer first and makes the entire process easy.
The best bmw in north America I will not go to another bmw.. I live far from this dealer and I still go to this bmw dealer
The best bmw dealer in NY The only dealer that actually cares about your car
Very professional Kept me informed on my vehicle and when it will be done Plus what the cost would be
Had a very disappointing experience with Rallye BMW, especially as a loyal BMW customer. This was my second BMW, and I chose to continue using Rallye because I trusted the dealership and expected a certain level of service.
Unfortunately, I had an ongoing issue that required multiple visits, and I was given conflicting information along the way. Initially, I was told the issue was normal. Later, it was acknowledged as an issue, but I was told it wasn't covered under warranty. I was then ultimately pushed into purchasing an additional package in order for the warranty-related repair to be ... Read More DealerRater - Sep 1, 2026
Amazing and seamless experience Seamless experience all the way through, easy appointment setup and easy billing online.
Customer service was excellent. Nice environment. Will recommend to others to get cars from Ralleye
Rallye BMW is a very busy dealership, but it has clearly matured to refine the processes to manage the volume. Tracey is an excellent representative.
This was my first time leasing a BMW and my experience from start to finish was exceptional. Bert was incredibly helpful, knowledgeable, and patient through the whole process. He went above and beyond. He still continues to provide me with exceptional service by answering any questions I have, including a light that was popping up on my dashboard - he texted me right back, and told me exactly what to do and he solved the problem. When I brought my car and for my first oil change in service. Everybody was super friendly, and the experience was wonderful.
Ok. Sort of in and out. Tremendous about of administration: forms, signings. Initialing. In, hello, what do you need. Get the loaned , speak with 'genius' go